Monica Fernandez Barbero

International Factoring Manager, Caixabank

I am currently the International Factoring and SCF Manager at Caixabank. Within my different functions, one of the main ones is to develop international factoring using the Two Factor System through FCI, where we are the first Export Factor of the Chain.

After finishing my studies in Economics and Actuarial Sciences at the University of the Basque Country, I started my career in banking, the sector in which I have been working for over 25 years. I have worked in different Spanish banks and in different positions, but always related to corporate banking. In the last five years my work has focused on developing International Trade Operations, and during the last two years specifically developing and promoting international factoring to bring it closer to all types of companies, especially SMEs, and not just large corporations.

During all these years, I have been focused on how to provide a better service and improve customer experience. With the intention of developing myself to the maximum in this field, in 2018 I studied for a Master’s degree in Customer Experience at the University of La Salle, Madrid. To improve my profile to face the challenges of the digital age, in 2022 I completed the Business Analytics for Leaders program, taught by the IMD digital business school.