Merisa Lee Gimpel Managing Director, Head of Innovation & Trade Transformation, Working Capital, Client Products, Lloyds Bank Merisa Lee Gimpel is responsible for trade solution development, innovation and customer journey at Lloyds Bank. She has over 14 years of experience in commercial banking, with a focus on product development and improving customer journeys in trade finance and cash management. She runs a portfolio of customer-centric core, incremental and transformational projects, in collaboration with a network of strategic partners, which includes fintechs, banks, consortia and importantly customers. Merisa and her team engage customers along the entire solution development cycle, from understanding their biggest pain points (jobs to be done) through to designing and implementing solutions and ensuring these stay relevant through continuous feedback. She sits on the ITFA Fintech Committee, the ICC UK Banking Committee representing the Sustainable Trade Finance Working Group and the BAFT Innovation Council. Prior to joining Lloyds Bank in 2018, Merisa was most recently Product Head of Supply Chain Finance at Citi for the European, Middle East and African region. Merisa holds certificates in International Treasury Management and International Cash Management from the ACT, as well as a BSc. in Economics from the London School of Economics.