Global Analysis 14-01-2011 The Service Profit Chain In this two-part article, Mark Mandula discusses the Service Profit Chain, and explainss how this management model can be used by factors and specialist financial services providers to great effect.… Sign in or Upgrade to Continue Reading This news article is over 10 days old. Subscribe today to access all articles with an annual subscription. Become a member Learn more Already a subscriber? Log in here